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Payment Terms & Conditions
Payment Policy.
- Payment is required in full at the time of purchase, unless otherwise arranged.
- We accept cash, direct bank credit, Eftpos and credit card.Please note: your credit card may have a maximum daily limit which may prevent you from purchasing high value items – please contact your bank for full details.
- Direct bank transfer can be made into our account: ANZ account number: 06-0429-0152605-02. These transfers normally clear in our accounting system within 24hrs.
- Until payment is received in full and cleared in our system, all products remain the property of Nordic Mobility.
We will not dispatch or deliver any products until we have received full payment into our account (unless otherwise agreed). Overdue accounts may attract interest, administration, collection agency, court, and other relevant costs.
Prices.
- We aim to keep our prices as competitive as possible – with that in mind, prices are subject to change without notice. Prices for all products on this website are in New Zealand Dollars & include GST of 15%.
- Limitation of Liability Nordic Mobility are not liable for any direct, indirect, special, incidental, or consequential damages, or loss of profit arising out of the use, or the inability to use the products we sell.
Disclaimer: While every attempt is made for this website information to be accurate and up to date, it is provided by Nordic Mobility in good faith. We cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in, or omissions from, the information contained in the website.
Privacy and Cookie Policy
Privacy Policy
Your privacy is very important to us. This privacy notice applies to personal information and aggregated information that we collect through this website (our website address): The Office of the Privacy Commissioner provides further details of the Privacy Act 1993 and how it protects personal information: www.privacy.org.nz. We may collect and use the following kinds of personal information:
Contact information.
Information you provide for the purpose of registering with the website.
Information about the use of this website.
This information does not identify you personally (aggregate data) and is not linked to the personally identifiable information you may have provided. We use “cookies” on our site. “cookies” are small pieces of information stored for your browser; they do not contain personally identifying information.
We use “cookies” to:
- Track traffic patterns on our site.
- Ensure that the most relevant content is being shown.
- Allow you to enter certain site member services without having to log in each time you visit.
We may use your personal information to:
- Administer shop.mobilityplus.co.nz.
- Enable your access to and use of (our website address)
- Contact you.
Nordic Mobility only collects information that allows us to provide access to and enable us to provide requested services to you. Non-identifying information (aggregate data) may be used to analyse trends, preferences and demographics. Your personal information will not be shared with any third parties, any service providers we use will be covered by agreements to protect the information we collect. Non identifying information (aggregate data) may be shared with third parties such as business partners or advertisers.
This privacy policy only relates to (our website address)
Our site contains links to other sites, please check their privacy policies as they will differ.
Nordic Mobility can be contacted to view and correct personal information held about an individual. You can ask to be removed from any of our subscription lists at any time.
Nordic Mobility may update this privacy policy by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.
Product Returns & Refunds
Returns and Refunds.
We will require notification within 5 working days of date of purchase or delivery for any returns to be considered, will only accept returns of certain products** (see ‘What Cannot be Returned’). All returned products must be in perfect, unused, brand-new condition, and in their original undamaged packaging, with all manuals and any accessories that were included in the original sale. Returns must be accompanied by proof of purchase this is either a store receipt or invoice. The cost of freight for the returned product is at the expense of the purchaser.
What cannot be returned?
Due to health and hygiene reasons we are unable to accept returns of any of the following products:
• Bedding and Incontinence Protection (any).
• Toilet products (any).
• Bathroom seating and personal cleaning products (any).
Warranties
Warranties.
- A 1-year warranty is given for all new products. In addition to the standard 1-year warranty, some of our larger items (notably mobility scooters) include up to a 2 or 3-year manufacturer’s warranty. (Please check your owner’s manual for full details on manufacturer’s warranties).
- In the unlikely event of a warranty claim, please contact us immediately. If your warranty claim is accepted as per the terms of the warranty, we will repair or replace the product as per the Consumer Guarantees Act 1993. The warranty period commences from the date of purchase.
- The warranty covers faulty materials, product defects, and faulty workmanship. The warranty does notinclude damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product.
- We will require a reasonable amount of time to assess a warranty claim, which may involve sending away any faulty parts for assessment by the manufacturer.
Warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
- Normal wear and tear.
- Accidental damage or mistreatment.
Warranty Costs.
Please be aware full warranty investigation costs will be charged and invoiced before the claim is processed. This includes: call out fee, technical assessment time and administration time. If your claim is approved, then some of these charges may be covered by the manufacturer’s warranty. If your claim is not approved as per the terms of the manufacturer’s warranty, then you will be required to pay the costs in full.
Warranty Assessment Time.
Nordic Mobility will try to assess your faulty product as quickly as possible but a reasonable amount of time will be needed. It normally takes between 2-6 weeks for a faulty product to be completely assessed. This time frame is required as the product may need to be returned to the manufacturer for detailed assessment by their own qualified technicians. PLEASE NOTE: The manufacturer has the final say if a product has failed due to a manufacturing fault, not Nordic Mobility.
Warranty Outcome.
If it is deemed your product failure meets the manufacturer’s warranty criteria, then it will be replaced as per warranty terms of the manufacturer’s warranty. If it is found that the product is not covered under the manufacturer’s warranty, then you will have to pay for a replacement and any associated costs incurred. (See warranty costs above).
What’s Not Covered?
The warranty does not include damage resulting from normal wear and tear, incorrect use of the product, or abuse or misuse of the product. Please read and follow all instructions that are given to you at the time of purchase or supplied with your purchase. Failure to follow, read and adhere to these instructions will void any warranty claim.
Return to Base Warranty. In the unlikely event of a fault with your product, we will require you to return the product to us to assess a warranty claim. This will need to be returned at the customers expense until we have confirmed the warranty claim.